Will our customers notice the switch?

No. Your phone numbers stay the same. Calls route the same way. Customers dial the same number and reach the same people.

How long does a migration take?

Typically 2-4 weeks for a straightforward business. Larger multi-site deployments may take 4-8 weeks with staged rollout.

What if we are still in contract with our current provider?

We review your contracts and advise on timing. In some cases, the cost savings from switching outweigh early exit fees.

Can we keep our phone numbers?

Yes. Number porting is standard. We manage the entire process with the losing carrier.

What if something goes wrong during cutover?

We agree rollback plans before every cutover. If anything goes off-script, we revert to the previous setup until the issue is resolved.

Is there a minimum contract term?

Terms vary by product, but we believe in earning your business month by month. Ask us about flexible terms.

Why Switch to PCONNECT

Why Switch

If your current provider is costing too much, locking you in, or letting you down — it might be time to talk to someone different.

Get in Touch 1300 049 211

The Difference

Traditional Telecom vs PCONNECT

Traditional Provider

Locked into one carrier with no redundancy

Per-user licensing that scales with headcount regardless of usage

Offshore support with long wait times and ticket systems

One product range — take what they sell or leave

Separate providers for voice, data, and mobile

Long contracts with penalties for early exit

Configuration changes require logged support requests

With PCONNECT

Multi-carrier architecture with automatic failover

Flexible licensing — per-user, per-channel, or per-queue options

Australian support team across 5 offices

Independent product selection from 12+ technology partners

One provider for voice, data, and mobile — one bill, one call

Transparent terms without unnecessary lock-in

Direct access to engineers who make changes while you are on the call

Signs

Signs You Need to Switch

If any of these sound familiar, it might be time to look at alternatives.

Your phone bill keeps going up but service stays the same

Support takes days to respond to simple changes

You are stuck on old hardware that your provider wants you to replace at your cost

Your provider pushes their products instead of recommending what fits

A single carrier outage has taken your business offline before

You are managing separate providers for voice, internet, and mobile

Your staff work remotely but your phone system does not support it

You want call recording or analytics but your provider says it is not available

Migration Process

What a Migration Looks Like

Switching does not have to be stressful. Here is our approach.

Step 1

Assessment

We review your current setup, contracts, numbers, and pain points — no obligation.

Step 2

Design

We recommend the right products and carriers. You see the plan before anything changes.

Step 3

Parallel Run

New system runs alongside old. Staff test and get comfortable before the switch.

Step 4

Cutover

Numbers port, traffic moves. Planned cutover windows with rollback plans.

Step 5

Support

Ongoing managed support from day one. One number to call for everything.

Assessment

We review your current setup, contracts, numbers, and pain points — no obligation.

Design

We recommend the right products and carriers. You see the plan before anything changes.

Parallel Run

New system runs alongside old. Staff test and get comfortable before the switch.

Cutover

Numbers port, traffic moves. Planned cutover windows with rollback plans.

Support

Ongoing managed support from day one. One number to call for everything.

Risk Management

Migration Risk Mitigation

We have done this hundreds of times. Here is how we protect your business during the transition.

Number Porting

Your numbers move to PCONNECT. Customers dial the same number, calls reach the same people.

Parallel Running

Old and new systems run side by side during testing. No hard cutover until you are ready.

Zero Downtime

Cutovers are planned during quiet periods. Rollback plans are agreed before we start.

Staff Training

Hands-on training for your team before go-live. Support during the first weeks of operation.

Contract Review

We review your existing contracts to identify exit clauses, porting requirements, and timing.

Staged Rollout

Migrate one site or team at a time if preferred. Phased approach reduces risk.

FAQ

Frequently Asked Questions

Ready to Switch?

No obligation — tell us what is frustrating you today and we will show you what is possible.

Get in Touch 1300 049 211