UC XCEL
Cloud phone system for business. Calling, meetings, messaging, and advanced contact features in one platform. Built on Cisco BroadWorks with Webex softphone apps.
Platform Uptime
BroadWorks Users Worldwide
Compliance Certs
AU Data Sovereignty
Who It Suits
Modern phone system without on-site hardware
Legacy PBX migrating to cloud
Calling with contact features & reporting
Multi-site, one platform everywhere
Compliance & carrier-grade security
Softphone with Cisco Webex
UC XCEL uses Cisco Webex apps for the softphone experience on desktop and mobile. Staff get a clean dialler, presence, contacts, and call controls in the same app.
- Webex desktop and mobile apps for voice
- Click to call from common business tools
- Contacts, presence, call history, and voicemail
- Optional Webex meetings and messaging packs
- Seamless device switching between desk phone, desktop, and mobile
Active Call — 02:14
John Smith • Sales
Under the Hood — Cisco BroadWorks
A carrier-grade call control platform used by large service providers worldwide.
Cisco BroadWorks Deep-Dive
BroadWorks is the most widely deployed cloud calling platform in the world, serving hundreds of millions of business users through tier-one carriers and service providers.
Multi-Tenant Architecture
Enterprise-level isolation between customers with dedicated policy engines.
Concurrent Calls
Thousands of concurrent calls per cluster with automatic load balancing.
High Availability
Active-active geo-redundant application servers with instant failover.
API Layer
Comprehensive APIs for provisioning, reporting, and third-party integrations.
Call Processing Engine
Complex multi-site routing logic with flexible call processing rules.
Security Protocols
Native SIP, SRTP, TLS, and modern oAuth-based authentication.
Webex Integration
UC XCEL combines the reliability of BroadWorks call control with the modern Webex user experience. Your team gets enterprise-grade telephony wrapped in an intuitive app.
- Webex app provides a unified experience for calling, messaging, and meetings
- Persistent messaging channels for team collaboration alongside voice
- Built-in screen sharing and whiteboarding during video calls
- Webex meetings with up to 1,000 participants and cloud recording
- Unified voicemail with visual voicemail and transcription
- Single sign-on (SSO) support with SAML 2.0 and Azure AD integration
Enterprise Compliance & Security
UC XCEL meets the rigorous compliance standards required by enterprise, government, and regulated industries.
SOC 2 Type II
Certified infrastructure and operational controls audited annually.
ISO 27001
Certified information security management system across all operations.
TLS & SRTP
TLS 1.2+ signalling encryption and SRTP media encryption on all calls.
RBAC & Audit Trails
Role-based access control with comprehensive audit trail logging.
Policy Recording
Policy-based call recording with secure storage and retention controls.
GDPR & AU Privacy
Aligned with GDPR and Australian Privacy Act data handling practices.
Australian Data Sovereignty
For organisations that require Australian data residency, UC XCEL can be deployed with call processing and data storage entirely within Australian borders.
- Call control and media processing hosted in Australian data centres
- Call recordings and voicemail stored on Australian infrastructure
- No call data or user information routed through offshore systems
- Meets federal and state government data sovereignty requirements
- Suitable for defence, healthcare, legal, and financial services environments
How It Works
We handle the heavy lifting so your team can focus on their work, not the technology.
Discovery
We review your current call flows, numbers, and requirements.
Design
We build your configuration, IVRs, queues, and routing rules.
Provisioning
We set up users, devices, and number porting.
Go-Live
Staged cutover with minimal disruption to daily operations.
Ongoing Support
Monitoring, changes, and optimisation as your business evolves.
Discovery
We review your current call flows, numbers, and requirements.
Design
We build your configuration, IVRs, queues, and routing rules.
Provisioning
We set up users, devices, and number porting.
Go-Live
Staged cutover with minimal disruption to daily operations.
Ongoing Support
Monitoring, changes, and optimisation as your business evolves.
Key Benefits
Move to a modern cloud phone system without the complexity.
Key Calling Features
Cloud PBX
IVR, hunt groups, queues, time schedules, and visual call flow builder
Contact Features
Agent and supervisor roles, skills-based routing, live wallboards, silent monitor and whisper
Numbers & Inbound
New numbers, porting, 1300/1800 inbound, multi-carrier DID hosting for resilience
Analytics & Reporting
Real-time dashboards, historical reports, call quality trends, scheduled reports
Security & Reliability
TLS and SRTP, role-based access, audit trails, geo-redundant hosting
Resilience
Site survivability, local gateways, multi-carrier number hosting with active-active routing
Legacy PBX vs UC XCEL
See what changes when you move from an ageing on-premise PBX to a modern cloud platform.
Legacy PBX
UC XCEL
Frequently Asked Questions
Ready to Talk?
Tell us how you work today, share your call flows and numbers, and we will design UC XCEL for your team.