Privacy Policy

Effective: March 2026

Introduction

PConnect Pty Ltd (ABN 63 637 479 871) ("PCONNECT", "we", "us", or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

  • Name
  • Email address
  • Phone number
  • Company or business name
  • IP address
  • Cookies and similar tracking technologies
  • Website usage data and analytics

We collect personal information directly from you when you fill out forms on our website, contact us by phone or email, or interact with our services. We may also collect information automatically through cookies and similar technologies when you browse our website.

How We Use Your Information

We use the personal information we collect for the following purposes:

  • To provide and deliver our telecommunications services
  • To respond to your enquiries and support requests
  • To send you relevant communications, including service updates and marketing materials (with your consent)
  • To improve our website, products, and services
  • To comply with legal obligations

Disclosure of Information

We may disclose your personal information to:

  • Our service providers and partners who assist us in delivering our services (e.g. hosting providers, payment processors)
  • Government authorities or law enforcement agencies where required by law or to comply with legal obligations
  • Third parties with your consent

We do not sell your personal information to third parties.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These measures include the use of secure servers, encryption, and access controls. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate, out-of-date, or incomplete information
  • Lodge a complaint if you believe we have breached the APPs

If you wish to exercise any of these rights, please contact us using the details provided below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Cookies

Cookies are small text files placed on your device when you visit a website. We use cookies to enhance your browsing experience, analyse website traffic, and understand how visitors interact with our site.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy-related request, please contact us: