Retail

Communications for Retail

Multi-location phone systems, PCI-compliant phone payments, customer queuing, and reliable data for EFTPOS and POS systems across every store.

Get in Touch1300 049 211
The Problem

Retail Communication Challenges

Common Issues

Separate phone systems at each store
Phone payments handled manually with no PCI compliance
Internet outage takes EFTPOS offline — lost sales
No visibility into call volumes or customer enquiries
Expensive per-location phone bills from different providers

With PCONNECT

One cloud phone system across all locations with central management
UC PAYD for PCI-compliant phone payments — agents never hear card data
4G backup ensures EFTPOS stays online even during internet outages
Call analytics showing peak times, missed calls, and store-by-store performance
One bill, one provider, one support number for all locations
Use Cases

How Retail Businesses Use PCONNECT

Multi-store chains with centralised call routing and overflow between locations
Online retailers with customer service queues and CRM integration
Phone-order businesses with PCI-compliant card payments via UC PAYD
Franchise networks with standardised phone systems across all franchisees
Warehouse operations with mobile devices for inventory and dispatch teams
Pop-up stores with 4G internet and temporary phone lines
Products

Recommended Solutions

UC XPRESS

Shared-channel phone system — unlimited extensions across all stores. Pay for concurrent calls only.

UC PAYD

PCI-compliant phone payments. Customers enter card details by keypad — agents never hear the number.

4G Backup

Keep EFTPOS and POS online during internet outages. Automatic failover at every store.

Call Analytics

Track call volumes, peak times, and missed calls by store. Optimise staffing with data.

CRM Integration

Screen pop with customer details when they call. Auto-log calls to their record.

SMS Gateway

Order confirmations, delivery updates, and appointment reminders via business SMS.

Our Process

Getting Your Stores Connected

1

Assessment

We review your store locations, current phone setup, and payment processes.

2

Design

Unified phone system, 4G backup, and payment compliance configured per store.

3

Rollout

Store-by-store deployment with number porting and minimal disruption to trading.

4

Support

Ongoing support for new store openings, seasonal changes, and configuration updates.

FAQ

Frequently Asked Questions

Ready to Connect Your Stores?

Contact us to discuss a communications and connectivity plan for your retail business.

Get in Touch1300 049 211