Your PBX, Your Way
Deploy 3CX on your terms — on-premise, in the cloud, or fully managed by PCONNECT. One powerful PBX, three deployment paths.
Choose your path
On-Premise
Your hardware, full control
- Full data sovereignty
- No recurring hosting fees
- Internal network speed
Cloud Hosted
3CX hosted, zero hardware
- Instant provisioning
- Global scalability
- Built-in redundancy
PCONNECT Managed
We handle everything
- 24/7 monitoring & support
- SLA-backed 99.9% uptime
- Proactive patching
Daily Users Worldwide
Per-User Fees
Video Participants
Deployment Options
You Choose How It Runs
3CX is software — deploy it your way. All options run on the same platform with the same flat annual licence fee.
On-Premise
Run 3CX on your own hardware for full control. Ideal for organisations with existing server infrastructure or strict data requirements.
- Full hardware control
- No recurring hosting costs
- Internal network performance
Self-Hosted Cloud
Deploy on AWS, Azure, or Google Cloud. You manage the VM, benefit from cloud scalability, and maintain operational flexibility.
- Geographic flexibility
- Easy scaling
- Your cloud account
PCONNECT Managed
We host, monitor, patch, and maintain your 3CX instance. Fully hands-off with SLA-backed support and disaster recovery.
- Zero IT overhead
- SLA-backed uptime
- Proactive monitoring
Pay by Simultaneous Calls, Not Users
3CX licences by concurrent call capacity, not headcount. A team of 50 staff might only need 12 simultaneous call licences. Your costs scale with actual usage, not your org chart.
- Flat annual licence fee based on concurrent call capacity
- Unlimited extensions and users included
- No per-user charges or surprise add-on fees
- Scale up your licence tier as call volumes grow
- Same licence regardless of deployment method
Traditional Per-User Model
50 users = 50 licences = high cost
3CX Concurrent Call Model
SAVE 60%+50 users, 12 simultaneous calls = 12 licences
Every Channel, One Interface
3CX brings voice, video, WhatsApp, Facebook Messenger, live chat, and SMS into the same interface. No separate apps, no missed messages.
Voice Calls
Full PBX with auto attendants, hunt groups, queues, call recording, and time schedules
Video Conferencing
Built-in meetings for up to 250 participants with screen sharing, whiteboard, and recording
WhatsApp Business
Messages arrive in the 3CX client alongside calls and voicemails — no separate app
Facebook Messenger
Handle Facebook conversations from within 3CX with routing and queue management
Live Chat
Website chat routes to available agents with queue management and conversation history
SMS
Send and receive SMS from business numbers within 3CX — file sharing and rich text supported
Who It Suits
Businesses wanting control over deployment
Teams preferring on-premise or specific cloud providers
Cost-conscious organisations avoiding per-user models
Companies needing unified messaging across channels
IT teams wanting a manageable web-based admin console
One App, Every Device
3CX provides desktop, mobile, and web clients — your team carries their extension wherever they go. No VPN required.
- Web client works from any browser — nothing to install
- iOS and Android apps with push notifications
- Desktop app for Windows, Mac, and Linux
- Seamless call transfer between devices mid-call
- Remote workers get the same experience as in-office staff
CRM & Business App Integrations
3CX natively integrates with major CRMs and business platforms. Screen pops, click-to-call, and automatic call logging — without switching between applications.
- REST API available for custom integrations
- Hotel PMS, EHR, and vertical-specific connectors
Salesforce
Automatic call logging, screen pops, click-to-call from records
HubSpot
Inbound caller identification, deal association, activity tracking
Microsoft 365
Contact sync, presence integration, calendar awareness
Zendesk
Ticket creation from calls, customer history, callback scheduling
Zoho CRM
Two-way sync, call disposition codes, workflow triggers
Google Workspace
Contact matching, calendar integration, click-to-call
Built-In Contact Centre
3CX includes contact centre features as part of the platform — skills-based routing, wallboards, and supervisor tools without a separate product.
Skills-Based Routing
Distributes calls to the right agent every time based on skills, availability, and priority.
Real-Time Wallboards
Queue depth, wait times, and agent availability at a glance for supervisors.
Listen / Whisper / Barge
Supervisors can silently monitor, coach, or join live calls as needed.
AI Transcription
Automatic call transcription with sentiment analysis for quality management.
Queue Callbacks
Callers can request a callback instead of waiting on hold.
Omnichannel Queues
Voice, WhatsApp, Facebook, and live chat queues managed from one dashboard.
PCONNECT Managed Service
Want 3CX without managing the infrastructure? PCONNECT handles everything so you can focus on your business.
Hosted Infrastructure
We host your 3CX instance on reliable, monitored infrastructure with geo-redundancy.
Proactive Monitoring
24/7 monitoring with automated alerts. We catch issues before your team does.
Patching & Updates
All security patches and feature updates applied during maintenance windows.
Backup & DR
Automated backups and disaster recovery procedures included as standard.
SIP Trunking
Australian numbers, porting, 1300/1800 inbound, and multi-carrier redundancy.
Adds, Moves & Changes
User provisioning, extension changes, and call flow adjustments handled by our team.
How We Deploy 3CX
PCONNECT handles the design, configuration, and migration so your team experiences a smooth transition.
Discovery
We review your current environment, call flows, and infrastructure.
Design
Solution design covering deployment model, call flows, and integrations.
Build
We provision the 3CX instance, configure trunks, and set up extensions.
Number Porting
We manage porting and staged cutover planning.
Training
User training and adoption support for your team.
Go-Live
Staged cutover with minimal disruption to daily operations.
Discovery
We review your current environment, call flows, and infrastructure.
Design
Solution design covering deployment model, call flows, and integrations.
Build
We provision the 3CX instance, configure trunks, and set up extensions.
Number Porting
We manage porting and staged cutover planning.
Training
User training and adoption support for your team.
Go-Live
Staged cutover with minimal disruption to daily operations.
Platform Capabilities
Calling
Full PBX with auto attendants, hunt groups, queues, voicemail, call recording, and time schedules
Video Conferencing
Built-in meetings for up to 250 participants with screen sharing, whiteboard, and recording
Unified Messaging
SMS, WhatsApp, Facebook, and live chat — manage all channels from one interface
Mobile & Remote
iOS and Android apps, web client from any browser, take your extension anywhere
Contact Centre
Skills-based routing, wallboards, listen/whisper/barge, AI transcription and sentiment
CRM Integrations
Salesforce, HubSpot, Zendesk, Zoho, Microsoft 365, Google Workspace, REST API
Traditional Proprietary PBX vs 3CX Open Standards
See how 3CX compares to traditional closed-source phone systems that lock you into proprietary hardware and licensing.
Traditional Proprietary PBX
3CX Open Standards
Frequently Asked Questions
Ready to Talk?
Contact PCONNECT to discuss your requirements and we will recommend the right 3CX deployment option for your business.