Contact Centre Integrations
Already running an enterprise contact centre platform? PCONNECT provides the carrier-grade voice, numbers, and SIP services that sit underneath it.
Uptime
CC Platforms
Carrier Networks
Numbers Managed
Platforms We Integrate With
PCONNECT provides the voice infrastructure layer for these leading contact centre platforms.
One of the world's leading enterprise cloud contact centre platforms. PCONNECT provides the voice and number services that connect CXone to the Australian public telephone network.
- SIP trunking and carrier connectivity
- Australian geographic and non-geographic numbers
- 1300 and 1800 inbound services
- Number porting with managed cutover
- Multi-carrier redundancy to protect against carrier outages
A market-leading CCaaS platform used by enterprise organisations worldwide. PCONNECT provides SIP and PSTN services alongside Genesys Cloud deployments.
- Carrier-grade SIP trunking
- Australian DID provisioning and porting
- 1300 and 1800 inbound services
- Active-active or active-standby multi-carrier routing
- DR plans and carrier failover
An Australian-built cloud contact centre platform designed for the local market, with a practical focus on deployment simplicity and local compliance.
- SIP trunking and PSTN connectivity
- Number provisioning and porting
- Inbound 1300 and 1800 services
- Carrier redundancy and failover routing
Your Voice Infrastructure Hub
PCONNECT sits at the centre, connecting your contact centre platform to the Australian telephone network with multi-carrier redundancy.
NICE CXone
Enterprise CCaaS
Genesys Cloud
Global CCaaS
Premier Contact Point
Australian-built
Australian Numbers
DIDs, 1300, 1800
Multi-Carrier SIP
Redundant trunking
DR & Failover
Business continuity
How It Works
PCONNECT provides the voice infrastructure layer that connects your contact centre platform to the Australian telephone network.
Assessment
We review your contact centre platform and voice requirements.
SIP Configuration
Carrier-grade SIP trunks are provisioned and connected to your platform.
Number Services
Australian DIDs, 1300, and 1800 numbers are provisioned or ported.
Redundancy
Multi-carrier failover is configured to protect against outages.
Cutover
Managed migration with minimal downtime and rollback plans.
Ongoing Support
PCONNECT monitors and supports the voice layer post-deployment.
What PCONNECT Brings to Any Contact Centre
Carrier-Grade Voice
Reliable voice that does not let your agents or customers down
Multi-Carrier Numbers
Numbers hosted across multiple carriers — single carrier outage does not take you offline
Australian Numbers
1300 and 1800 services, managed porting, DID ranges
DR Plans
Clear disaster recovery plans agreed before go-live
Local Support
Australian team when something needs sorting
Platform Agnostic
We work with NICE, Genesys, Premier Contact Point, and other platforms
Who This Is For
This service is designed for organisations that have already chosen their contact centre platform and need a reliable Australian voice and number provider.
Enterprise organisations running NICE CXone, Genesys Cloud, or Premier Contact Point
Businesses that need Australian numbers (DIDs, 1300, 1800) connected to a cloud contact centre
Organisations requiring multi-carrier redundancy for business continuity
Companies looking to port existing numbers to a new contact centre platform
Teams that need a local Australian partner for voice infrastructure support
Managing Voice Infrastructure Yourself vs PCONNECT Voice Layer
Compare the burden of managing your own voice connectivity against having PCONNECT handle it as a managed service.
Self-Managed Voice
With PCONNECT
Frequently Asked Questions
Ready to Talk?
Talk to us about the voice layer for your contact centre platform.